01
The Zap nobody owns.
Someone in marketing built it eighteen months ago. They left. The automation is still running. It's quietly corrupting your CRM data and nobody knows.
Practice 03 · Make.com
Wire your stack together. Auditable. Observable. Not duct-taped.
Automation that an enterprise audit team would sign off on. Not a Zap that broke last Tuesday and nobody noticed until a customer complained.
Official partnership status
- Silver Make Partner
Most 'business automation' is duct tape with a UI.
02
No audit trail.
SOC-2 auditors ask 'show me what changes when a deal closes.' The honest answer: 'I think a Zap fires, and then maybe an email, and probably a Slack message? I'm not sure.' That answer is a finding.
03
Brittle by design.
A field gets renamed in your CRM. Six automations break. You discover this three weeks later when someone notices the renewal pipeline isn't auto-updating. By then, twelve renewal opportunities have been missed.
What you get.
- A production-grade Make.com workspace with version-controlled scenarios
- An automation library with documented inputs, outputs, error states, and ownership
- Centralized logging and alerting. When an automation fails, the right person hears about it within minutes
- Integration with your CRM, ERP, billing, support, marketing automation, and internal tools
- An ops runbook for diagnosing and fixing automation failures
- A governance process: how new scenarios get proposed, reviewed, deployed, and retired
What thirty days looks like.
- Week 1: Audit existingInventory every Zap, Make scenario, n8n workflow, and 'I built this with my friend in marketing' automation across the org. Surface the ones that are critical, the ones that are duplicates, the ones that should be killed.
- Week 2: Build the spineStand up the Make.com workspace with proper logging, error handling, version control, and ownership tags. Migrate the ten most-critical existing automations into the new architecture.
- Week 3: Migrate & retireMove the rest of the inventory in priority order. Retire the duplicates. Document everything.
- Week 4: Train & hand offTrain your ops or RevOps team on adding/modifying scenarios. Establish the governance process. Daily office hours during cutover.
How engagements are structured.
Same model as our other practices: fixed-fee 30-day starter, then custom for larger work.
For automation work specifically, we offer an optional ongoing retainer: a monthly fixed fee covering monitoring, breakage response, and a defined number of new scenarios per month. Many clients take the retainer because automation is one of those things that breaks silently when nobody's watching.
Frequently asked.
Why Make.com instead of Zapier?
Make handles complex multi-step logic, branching, and error handling cleanly. Zapier is simpler but tops out fast. Make's pricing also scales better as volume grows. That said: if you have a Zapier setup that works, we won't make you migrate just for the sake of it.
Do you work with n8n / Workato / Tray?
Yes. We default to Make for new work because it's the best balance of capability and ease-of-use, but we've built and maintained on all of them.
How does this play with our internal engineering team?
We coordinate. Anything strategic to the product (auth, billing, customer-facing flows) belongs in your engineering team's backlog. Internal ops automation is what we own. There's a clear line and we hold it.
Is this safe for SOC-2 / regulated environments?
Yes, and we've done both. We use Make's enterprise tier with audit logs, role-based access, and approved data flows documented for your audit team. We won't ship anything that creates findings.
How do we know it's actually working?
Centralized monitoring dashboard, weekly health reports, on-call rotation that you can share with us or take internal. You'll know about failures within minutes, not weeks.
Pairs well with.
Bring us
the messy one.
The system that's been on the roadmap for two years. The migration that's already failed once. The AI strategy that didn't make it past the deck. That's the one we want.